What is a complaint ratio?

What is a complaint ratio?

Complaints Ratio (PI5216) Percentage of complaints registered by clients of the reporting organization relative to the number of clients during the reporting period.

What is NAIC complaint ratio?

The “median complaint ratio” from the NAIC is always 1.00, meaning half of insurers have a ratio above 1.00 and half have a ratio below. Numbers lower than 1.00 are better. Higher numbers mean more complaints than the median.

What is a complaint index?

Complaint Index means an index derived by dividing the complaint share by the market share for a specific insurer by line of insurance.

Who do you report insurance companies to in Illinois?

Illinois law allows 21 days for an insurer or agent to respond to a complaint….How to file a complaint

How do you calculate complaint ratio?

The complaint rate is a rate which shows how often your subscribers complain to mailbox providers about receiving your email. Mailbox providers calculate complaint rates by dividing the number of complaints by the number of messages delivered to your subscribers’ inboxes.

Which insurance company has the most complaints?

Geico customers were most likely to complain about claims (53.6%), while Chubb customers were the least (38.6%). Nationwide had the most favorable Complaint Index rating for auto insurance, while Chubb did best for home insurance.

Who oversees insurance companies in Illinois?

The Illinois Department of Insurance
The Illinois Department of Insurance is the code department of the Illinois state government that regulates various facets of the insurance industries and professions of Illinois. Key insurance industries it regulates include health insurance, auto insurance, homeowners insurance, and life insurance.

What percentage of complaints is acceptable?

Complaint to Sent Ratio The maximum acceptable limit is 0.15%. However, if the account reaches 0.05% complaint rate then any additional complaints will generate a notification email. Each complaint that occurs while the account is above this threshold will generate a notification.

What is an acceptable complaint rate?

The industry acceptable standard spam complaint rate is anything less than 0.1%, or 1 complaint for every 1,000 sent messages. Anything above this level is considered high. This is the industry standard set by major inbox providers like Gmail.

Which insurance companies have the highest customer satisfaction?

Customer service satisfaction

Rank Company Customer Satisfaction Rating (out of 5)
1st USAA 4.6
2nd State Farm 4.5
3rd Allstate 4.4
4th GEICO 4.4

How do you measure complaints?

To calculate the overall resolution rate, subtract the number of unresolved cases from the number of customer inquiries, then divide this by the total number of inquiries. The fewer left unresolved, the more successful your customer service has been.