Why is hold music so bad quality?

There are a few reasons contributing to universally terrible hold music. Phone audio is designed to handle voices and only voices. Industry-standard compression and EQ, coupled with lossy codecs to reduce file size, means audio quality is reduced and this leads to bad-sounding music.

Why is hold music fuzzy?

As cleared up by Notebooks , the reason is simple: telephone speakers are only produced to replicate the frequencies made by the human voice, and as a result an analog phone will generally lose frequencies above 4000Hz.

How can I make my hold music sound better?

Tips For Better Sounding Phone On Hold Music

1. Be sure to use custom voice tracks on hold.
2. Avoid dynamically variable music.
3. Test different hold message and music volume levels.

Why is there static on hold?

The static that showed up later was due to the use of sound compression, computer use and advances in technology. The standards for phone calls, even today, rely on quick-and-dirty compression built decades ago, designed to run on very little computing power, and optimised for speech.

Is hold music made to make you hang up?

If it is a genre, hold music, it’s fair to say, is a troubled one with few hits. It’s not really meant to be loved or even listened to — it’s meant to communicate something specific: Don’t hang up. (Cornell makes this plea specifically at the end of his song.)

Why does music quality go down on call?

This is a similar issue that happens with most bluetooth headsets when the microphone is toggled on, that it switches to a lower quality codec/protocol/whatever. The thing is that this is happening using wired headphones, or even just using the system speaker/microphone.

Why do companies play music on hold?

Control music genre. Use the on hold time to sell to a captive audience. Through a reputable on hold company be fully licensed and legal for on hold playback. Reduce hang-ups and make the business look more professional.

Why does music sound worse in a call?

Why has phone call quality not improved?

In larger part that is because device makers often shrink, flatten and cover speakers in plastic to improve their phones’ overall functionality. Even on a high-end smartphone that uses several microphones and noise-cancellation algorithms, a caller is not guaranteed clear sound, especially in noisy environments.

What is on hold music called?

Music-on-hold (MOH) refers to the practice of playing recorded music to replace the silence that would be heard when telephone callers are placed on hold. Playing on-hold music is a common practice, especially in customer service situations. Music-on-hold is also known as: Phone hold music.

Who invented on hold music?

Alfred Levy
Music on hold was created by Alfred Levy, an inventor, factory owner, and entrepreneur. In 1962, Levy discovered a problem with the phone lines at his factory: a loose wire was touching a metal girder on the building.

How do I fix poor call quality?

How To Improve Call Quality While Using Your Android Phone?

1. Check your microphone and earpiece for obstructions.
2. Enable high quality calling settings.
3. Try Wi-Fi calling.
4. Use apps to make voice calls over the internet.