What is a co browser?

What does cobrowsing mean? Cobrowsing is short for collaborative browsing. This technology allows agents to access a customer’s browser and navigate it in real time. With joint navigation of a web page, agents can interact and collaborate online with customers.

What is a co-browsing code?

Co-browsing by code refers to continuing the conversation with the same support agent from different communication channels by sharing the 5-digit unique identification code.

What is Upscope?

Upscope is no-download instant and interactive screen sharing for effortlessly supporting and onboarding even your toughest customers. With integrations with all major live chat providers, Upscope allows you to quickly see what your customer sees and solve problems up to 43% faster.

How does TogetherJS work?

TogetherJS is a service you add to an existing website to add real-time collaboration features. Using the tool two or more visitors on a website or web application can see each other’s mouse/cursor position, clicks, track each other’s browsing, edit forms together, watch videos together, and chat via audio and WebRTC.

Is co-browsing safe?

Co-browsing is a safe technology precisely because of how it differs from traditional screen sharing. The main practical difference between co-browsing and screen sharing is that, with co-browsing, your agents only have access to your own website’s page on the user’s computer.

Is Surfly safe?

Surfly employs TLS 1.3 transport security, 256bit SSL encryption, full audit log features, and masking of sensitive data to ensure you stay secure and compliant in all your interactions. We are HIPAA, GDPR, ISO 27001, AICPA SOC, and PCI DSS compliant.

How do you use Upscope?

Once you click on the Upscope app, the customer is sent the following request within the chat which they click to give you permission to begin screen sharing. 4. After the user accepts, you will receive an internal note with a link that will take you to their screen in another tab.

How do I use Cobrowse on TurboTax?

How do I cobrowse

1. Log into your TurboTax account and scroll to the bottom of the page.
2. Click Cobrowse.
3. A pop-up box containing the following message will appear: “Share this code with your expert.”
4. Provide that code to the TurboTax Live expert who is assisting you.

How do I use co-browsing?

Traditional screen sharing involves streaming a video of the whole desktop between 2 or more locations. Co-browsing works by passing the html and css to render the web page, pixel perfectly, so that 2 or more people can browse together on that same web page.

Is Cobrowse secure?

Cobrowsing is a safe and secure method of interacting with a customer’s browser without downloading any additional software. Cobrowsing is basically the very epitome of “show, don’t tell” that allows companies to serve their customers faster and clear out any confusion.

What is co-browsing software?

Co-browsing software enables two or more users to screen share and allows one of the users to control the cursor and navigation of the other user’s screen. Co-browsing software is useful for customer support, training, troubleshooting, collaboration, and more. Compare the best Co-Browsing software currently available using the table below.

How to build a successful co-browsing strategy for your business?

Choose an established co-browsing tool. Integrate co-browsing tool with your live chat and / or phone system. Offer demos, onboarding support and training sessions throughout your app. Watch your revenue and churn statistics improve as you educate more users. Well this one is pretty straightforward.

How do co-browsing solutions handle meta data?

Each co-browsing solution would handle this in a different way e.g. Upscope stores meta data (ip address and any other information the organisation wishes to pass in) for 30 days and then wipes it. Financial organisations might wish to avoid support agents seeing specific fields or details of a client’s portfolio.

What are the benefits of a co-browsing integration API?

As account managers, customer success, customer service and sales teams spend more time using co-browsing, that engagement becomes more valuable. A platform can white label a co-browsing solution and make it their own to boost their conversion and retention statistics. See the key benefits of a co-browsing integration API.