How do I contact Brookstone customer service?

(800) 846-3000Brookstone / Customer service

How do I return to Brookstone?

Please call Brookstone.com Customer Care at 1-800-846-3000 before shipping returned product.

1. PLEASE NOTE: some items such as personalized, “final sale”,“personal care,” and other items are non-refundable/returnable.
2. Brookstone-Branded Items Purchased from Stores or Other Sellers.
3. Massage Chair Return Policy.

Does Brookstone have warranty?

Brookstone/OSIM branded products purchased from Brookstone are warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of purchase by the original purchaser (“Warranty Period”).

Can you return to any Bed Bath and Beyond?

Returns can be made at any nationwide Bed Bath & Beyond store and you can also return items to the Returns Processing Center.

Does Brookstone ship internationally?

Products shipping from an international source can take up to 3-6 weeks. Due to COVID-19, there are unexpected delays, as carriers are experiencing an influx of shipments.

What does Bed Bath and Beyond do with returned items?

Just bring the item back in, apparently in whatever condition, and they’ll refund 100% of your money if you still have your receipt. Bed Bath & Beyond can do this because they have a strong relationship with their suppliers, many of whom will refurbish returned items and resell them at a discount.

How do I return an item to store?

Tell the clerk you want to return the item. Don’t delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

Can I return a broken item to Bed Bath and Beyond?

You may request a return or a replacement by mail for most items within 90 days of receiving your order unless otherwise noted by our Return Policy.

Can I return a used vacuum to Bed Bath and Beyond?

Electrics – Small kitchen appliances, soda machines, robotic vacuums, baby monitoring devices and personal care appliances, etc. can be exchanged or returned within 60 days of purchase. Air Mattresses – New and unopened air mattresses may be returned within 90 days of purchase.

Can you return an online order in-store?

Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you’ll have to meet.

Can I return to Bed Bath and Beyond after a year?

You have up to 90 days after purchase to exchange or return, unless noted in our exceptions below. Just provide your receipt, and we will refund the purchase price to the original form of payment. Purchases made with a gift card will be refunded as Merchandise Credit.

How do I get a replacement item from Bed Bath and Beyond?

You may request a return or a replacement by mail for most items within 90 days of receiving your order unless otherwise noted by our Return Policy.

1. Click here to view our full return policy.
2. Click here to start a return or replacement by mail.